Hosting help and product guidance
ServerBike FAQ
Find practical answers about ServerBike VPS hosting, dedicated servers, colocation, service locations, account support, billing paths and network options. For account-specific requests, use the Client Area or contact ServerBike sales.
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Use these topic links to move directly to the part of the FAQ that matches your question.
General ServerBike FAQ
Start here if you are deciding between service paths or trying to understand how ServerBike organizes product availability.
The ServerBike FAQ is the main public answer hub for buyers comparing VPS hosting by region, dedicated servers, Istanbul colocation and broader ServerBike locations. It is designed to answer common planning questions without repeating every region-specific FAQ word for word.
If you need a custom build, network scope or account-specific answer, use the Client Area for active services or Contact ServerBike sales for pre-sales questions. The page stays intentionally careful about product availability, deployment timing and network scope so the public guidance does not overpromise what should be confirmed in writing.
ServerBike provides VPS hosting, dedicated servers, Istanbul colocation and quote-based infrastructure planning for requirements that need custom scoping. The right path depends on whether you need a virtual machine, rented physical hardware or a home for hardware you already own.
Choose VPS when you need a flexible virtualized server, dedicated servers when you need rented bare-metal hardware, and colocation when your team wants to place customer-owned equipment in Istanbul. Hardware control, budget, deployment model and support scope usually decide the correct path.
Yes. Custom sizing, IP resources, BGP scope, colocation requirements, quote-based Netherlands dedicated servers and other network requirements should be sent to sales. Availability, pricing and service scope should be confirmed in writing before you treat a custom request as approved.
No. Product availability depends on the region and the service type. Some regions have VPS only, Turkey and USA have orderable dedicated-server catalogs, the Netherlands dedicated path is quote-based, and Istanbul colocation is handled through a written quote process.
VPS Hosting FAQ
Use these answers for general VPS buying and management questions before you compare the regional plan catalogs.
Review these answers for broad VPS hosting questions, then move into the regional product pages when you are ready to compare plans. ServerBike currently routes VPS buyers through Turkey VPS, Netherlands VPS, USA VPS, UK VPS, France VPS and Germany VPS.
Each region also has Linux and Windows child pages. If you already know the geography and operating system you need, the VPS hosting hub is the fastest way to reach the correct regional route.
ServerBike has approved VPS catalog paths for Turkey, the Netherlands, the USA, the United Kingdom, France and Germany. Each region has its own product page, and the locations page helps you compare service availability before you choose an order path.
Yes. Every approved VPS region has Linux and Windows child pages so you can choose the operating system path that fits the workload. The regional product page remains the best place to confirm what is currently offered before checkout.
Listed VPS plans use automated delivery after successful order and payment confirmation. Custom requests, payment review, fraud checks, manual review or managed-service scope can still require extra confirmation before the service is released.
Yes. VPS buyers can choose from the available operating system images or options shown for the selected product during order or setup. You should rely on the listed product options rather than assuming every operating system variant is available in every region.
Yes. VPS users receive a self-service control panel that supports reboot, reinstall and rebuild actions from the available operating system image list. It is still wise to plan backups and confirm the rebuild path before making major changes to a live service.
Standard listed VPS plans are self-managed unless a managed service is separately quoted. That means the customer is typically responsible for operating system administration, security updates, application configuration and backup planning unless another written support scope has been agreed.
Choose a VPS region based on audience geography, operating system needs, route testing, application requirements and actual product availability. If latency matters, test routes for your own users instead of assuming the nearest country will always produce the best outcome.
Dedicated Server FAQ
These answers explain the dedicated buying model, approved network facts and the difference between orderable and quote-based dedicated routes.
The dedicated-server answers on this page stay intentionally broad so they complement, rather than replace, the dedicated product pages. Start with the Dedicated servers hub, then compare Turkey Dedicated Server, USA Dedicated Server and the Netherlands dedicated server quote path.
Turkey and USA are orderable catalogs, while Netherlands dedicated servers remain quote-based. That separation matters because public order links, stock assumptions and commercial language should never be mixed between the regions.
A dedicated server is a physical bare-metal server rented by the customer instead of a virtual machine shared at the hardware layer with other workloads. Buyers usually consider this path for hardware-specific applications, databases, virtualization nodes, reseller infrastructure or projects that need a clear CPU, RAM and storage profile.
Turkey and USA have orderable dedicated-server catalogs, while Netherlands dedicated servers are handled as a quote-based path. The dedicated hub helps buyers compare those routes before they commit to a region or a hardware plan.
Yes. IPKVM is available for Turkey, USA and Netherlands dedicated servers. It should be treated as a remote access and management capability for the server, not as proof that managed administration is included with the base service.
The dedicated-server DDoS policy is regional. USA dedicated servers include free DDoS protection, Netherlands dedicated servers include free DDoS protection, and Turkey dedicated servers can add DDoS protection as an optional service. Protection scope should be confirmed before you rely on it for a specific workload.
Yes. IPv6 is available free for dedicated servers. The page guidance should not be treated as a promise of a specific prefix size, so address planning should still be confirmed where it matters to your deployment.
Yes. Clean /24 IPv4 blocks can be provided by request. Eligibility, documentation, pricing and availability should be confirmed with sales because a /24 should not be assumed to be included by default or free on the base service.
Yes. BGP is optional for applicable dedicated-server requirements. Prefix policy, LOA or ROA documentation, setup steps, eligibility and pricing should be reviewed with sales before the project is planned around a BGP session.
Dedicated-server deployment timing should not be assumed from this FAQ. Deployment depends on hardware availability, payment confirmation and configuration, and quote-based builds need written confirmation before you rely on a deployment timeline.
Standard dedicated servers are self-managed unless managed service is separately quoted. If the project needs active system administration, monitoring, migration work or operational handling, those requirements should be written down and priced as a separate scope.
Colocation FAQ
These answers explain how quote-based Istanbul colocation works and what information sales needs before preparing a written quote.
These answers explain how quote-based Istanbul colocation works and what information sales needs before preparing a written quote.
Colocation means the customer owns the hardware and places it in a hosted rack environment instead of renting a provider-owned server. ServerBike then scopes rack space, power, connectivity and the operational requirements needed to host that hardware in Istanbul.
ServerBike colocation is offered as a quote-based service path in Istanbul, Turkey. Facility name, address and tier details should be confirmed with sales when required for procurement.
Yes. Single-server colocation for 1U or 2U equipment can be discussed, and larger rack-unit requirements can also be scoped. Availability, power, connectivity and installation details should still be confirmed in writing before the buyer plans around them.
A useful colocation request should include rack-unit count, equipment dimensions, power draw, port-speed needs, traffic profile, IP or BGP requirements, remote-hands expectations and the target installation date. Those details help sales confirm whether the proposed scope is practical and how it should be quoted.
Public package pricing is not currently listed for Istanbul colocation. Request a written quote for the required rack space, power, port, IP and operational scope.
Remote-hands scope should be defined in writing instead of assumed from the page. Tasks such as installation, cabling, reboot help, visual inspection or hardware handling may all have different operational terms, hours or charging methods depending on the quoted service.
Locations and Regions FAQ
Review these answers when your question starts with geography, service availability or the difference between region labels and facility details.
Review the ServerBike locations page when your first question is regional rather than technical, such as which countries have VPS catalogs, which regions have dedicated-server paths, or whether a requirement should go straight to sales.
If you need operating-system-specific VPS pages, you can continue from that hub into Turkey Linux VPS, Turkey Windows VPS, Netherlands Linux VPS, Netherlands Windows VPS, USA Linux VPS, USA Windows VPS, UK Linux VPS, UK Windows VPS, France Linux VPS, France Windows VPS, Germany Linux VPS and Germany Windows VPS.
Turkey, the Netherlands, the USA, the United Kingdom, France and Germany have approved VPS catalog paths. The locations page is the safest place to compare that list without assuming that every service exists in every region.
Turkey and USA are the orderable dedicated-server regions, while the Netherlands dedicated path is quote-based. Other regions should not be treated as dedicated-server locations unless there is an approved page or quote path confirming availability.
Yes. Istanbul, Turkey is the approved colocation location and it is handled as a quote-based route for customer-owned hardware. Buyers should send rack, power, port, IP and operational details before expecting a formal commercial answer.
Only where approved. Facility-level names, addresses, test IPs and routing details should be confirmed with sales when they matter to procurement, compliance checks or network planning.
Choose the region based on user geography, product availability, operating system needs, workload type, route testing and any procurement or legal requirements your team must satisfy. Country proximity alone is not enough when a project is sensitive to routing or service scope.
Network, IP, BGP and DDoS FAQ
Network scope is highly requirement-dependent, so the answers here focus on approved facts and careful escalation paths.
Network questions often span multiple service types, so this section stays focused on approved facts instead of generic marketing claims. If your project depends on BGP, custom routing, DDoS treatment, extra IP resources or a more unusual uplink design, plan to get those details confirmed in writing before procurement moves forward.
BGP is optional for applicable server and network requirements and should be scoped with sales. Eligibility, documentation, setup, prefix policy and pricing should all be confirmed before the project assumes a BGP session will be part of the service.
Yes. Clean /24 IPv4 blocks can be provided by request where eligible, but they should not be assumed to be standard or free. Confirm documentation requirements, availability and commercial terms with sales before planning around that allocation.
IPv6 is available free for dedicated servers. If your requirement involves another service type or a more specific addressing plan, confirm the details with the selected product page or with sales rather than assuming the same IPv6 treatment applies everywhere.
DDoS policy should be described carefully by service and region. USA and Netherlands dedicated servers include free DDoS protection, while Turkey dedicated servers can add DDoS protection as an optional service. For other products, check the selected plan or written sales confirmation instead of generalizing from one page.
Yes. Custom routing, BGP, IP and uplink requirements should be sent to sales with enough detail to review documentation, technical fit and pricing. The written quote or approved product path remains the correct commercial reference for those network requirements.
Billing, Orders and Quotes FAQ
These answers explain when checkout is appropriate, when a quote is required and how to handle active-service billing questions safely.
These answers explain how orders, quotes and billing-related requests are routed through ServerBike contact and client-area paths.
Use Order Now only beside approved, currently orderable plans. That usually applies to listed VPS plans and the approved orderable dedicated-server catalogs for Turkey and USA, not to quote-based services such as Netherlands dedicated servers or Istanbul colocation.
Request a quote for colocation, Netherlands dedicated servers, custom hardware, clean /24 IPv4 requirements, BGP, uplink changes, migration planning or managed-service scope. If a requirement falls outside the listed order path, assume written confirmation is needed before commitment.
The selected plan card and checkout page remain the final commercial reference for orderable services. Quote-based services require written confirmation, and buyers should avoid relying on generalized pricing language when the final scope depends on hardware, network or operational details.
Custom dedicated-server hardware should be discussed with sales so stock, compatibility, pricing and delivery expectations can be confirmed. If the requirement does not match an approved public hardware card, treat it as a custom scope rather than a direct checkout path.
Use the Client Area for account-specific billing and service requests so the enquiry is associated with the correct service and customer record. Public forms should not be used to submit private credentials, payment details or other sensitive account information.
Account Support and Client Area FAQ
Review these answers to understand the safest path for support, technical follow-up and managed-service questions.
ServerBike separates general public guidance from account-specific service handling. Use the FAQ to understand the service paths, then use the Client Area when the request depends on a live service, an invoice, a ticket history or a private account context.
Existing customers should use the Client Area for account-specific support, billing and service requests. That path ties the message to the active service and makes it easier to review the request without asking for unnecessary account details in public channels.
Pre-sales questions should go through the sales or contact path with the region, service type, operating system, hardware profile, IP requirements and any BGP or colocation details that need confirmation. A detailed request usually produces a better answer than a generic hosting enquiry.
No public support-hour or response-time commitment should be inferred from this FAQ. Use the Client Area for active-service requests, and rely on a written agreement or an approved SLA when your procurement process requires a formal support or response commitment.
Include the affected service, the observed issue, when it started, any recent changes and any safe logs or screenshots that help explain the problem. Do not submit passwords, private keys or other sensitive credentials through public forms or general contact routes.
Standard services are self-managed unless managed scope is separately quoted. If you need administration, patching, monitoring, migration help or another operational responsibility, define that work in writing so both parties are clear about the support scope.
Need a ServerBike answer that is not listed?
Use the FAQ for general guidance, open the Client Area for account-specific requests, or contact sales with the service type, region, operating system, hardware, IP, BGP or colocation details you need confirmed.